Privacy Policy

Last Updated: [18th, Feb 2025]

1. Introduction
Welcome to ISTBEA (“we,” “us,” or “our”), a manufacturer of pastry and bakery materials headquartered in Istanbul, Turkey. We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, share, and safeguard information when you visit our website www.istbea.com (the “Site”). By using the Site, you agree to the terms outlined in this policy.

2. Information We Collect
We may collect the following types of information:

2.1 Personal Information

  • Contact Details: Name, email address, phone number, and shipping/billing address (if applicable).
  • Communication Data: Messages or inquiries submitted via contact forms, email, WhatsApp, or phone.

2.2 Non-Personal Information

  • Technical Data: IP address, browser type, device information, and pages visited on the Site.
  • Cookies: Data collected via cookies (see Section 7 for details).

2.3 Payment Information

  • For orders or transactions, we may collect payment details (e.g., bank account or credit card information) through secure third-party payment processors. We do not store full credit card details.

3. How We Use Your Information
We use your data to:

  • Process orders, inquiries, and customer requests.
  • Communicate with you via email, phone, or WhatsApp.
  • Improve our Site, products, and services.
  • Comply with legal obligations (e.g., tax or regulatory requirements).
  • Send promotional updates (only with your explicit consent).

4. Sharing Your Information
We may share your data with:

  • Service Providers: Third parties assisting with payment processing, shipping, or IT services.
  • Legal Authorities: When required by law or to protect our rights.
  • Business Partners: With your consent, for joint promotions or services.

We ensure third parties adhere to strict data protection standards.

5. Data Security
We implement safeguards to protect your information:

  • SSL encryption for data transmission.
  • Restricted access to personal data within our organization.
  • Regular security audits of our systems.

While we strive to protect your data, no method of online transmission is 100% secure.

6. Your Rights
Under applicable laws (including GDPR and Turkey’s Personal Data Protection Law KVKK), you have the right to:

  • Access, correct, or delete your personal data.
  • Restrict or object to data processing.
  • Withdraw consent for marketing communications.
  • Request data portability (where applicable).

To exercise these rights, contact us at sales@istbea.com.

7. Cookies and Tracking Technologies
We use cookies to:

  • Enhance Site functionality (necessary cookies).
  • Analyze traffic via tools like Google Analytics (analytical cookies).
  • Deliver targeted ads (marketing cookies, with your consent).

You can manage cookie preferences through your browser settings.

8. Third-Party Links
Our Site may link to external websites (e.g., suppliers or partners). We are not responsible for their privacy practices. Review their policies separately.

9. Updates to This Policy
We may update this policy periodically. Changes will be posted on this page, with the “Last Updated” date revised. Significant changes will be communicated via email or Site notifications.

10. Contact Us
For questions, requests, or concerns about this Privacy Policy, reach us at:

Address:
BİRLİK1 İŞ MERKEZİ NO.5 KAT.2 D28, BEYLİKDÜZÜ / ISTANBUL / TURKEY
Post Code: 34524

Phone:
+90 212 875 00 92
+90 554 880 0702 (WhatsApp)

Email:
sales@istbea.com
sales@pmf-tr.com

Thank you for trusting ISTBEA with your data. We value your privacy and are dedicated to maintaining your confidence.